Customer Help

How Can We Help?

Orders & Tracking

Will I receive an order confirmation?
Yes — you'll get a confirmation number at checkout plus a confirmation email with your order details. Didn't get one? Check your spam folder or use the contact form.
How can I check my order status?
Enter your email and order number at our order lookup page anytime. You can also install the Shop app (available in the US, Canada, and Australia; iOS 10.3+ or Android 5.0+) for real-time tracking and notifications — shipping confirmation, shipping updates, out-for-delivery, and delivered alerts. Note: preorders don't get a shipping confirmation until the order actually ships.
Can I change or cancel my order once it's placed?
Please review your order carefully before submitting, then contact us immediately if you need to cancel. If your order hasn't been fulfilled yet, we'll cancel it — but during business hours (8 AM–4 PM ET, Monday–Friday) orders can ship within the hour, so timing matters. Once an order is fulfilled it can't be cancelled, but you can use our 60-day return process instead. If you have a preorder specifically, see our Preorders section below.
What if my payment gets declined?
This is usually incorrect card info, an expired card, or insufficient funds. Try a different payment method, or check with your bank/card issuer. Still stuck? Contact us.
I ordered through Amazon, Walmart, Target, or eBay — can you help?
Orders placed through a marketplace (Amazon, Walmart, Target, or eBay) are serviced by that marketplace, not directly by CMC Motorsports. Please contact the marketplace where you placed your order for customer service and returns.
Can I send an order as a gift?
We don't offer printed gift receipts, but every CMC Motorsports® order is paperless — we never include invoices or packing slips in the package, so your order arrives gift-ready with no price info inside.

Shipping & Delivery

Where do you ship from?
CMC Motorsports® ships worldwide from our warehouse in West Long Branch, NJ, USA.
Do you offer free shipping?
Yes — Standard Ground shipping is FREE on U.S. orders of $100 or more.
What are your shipping options and costs?
Order cutoff for same-day processing is 12:00 PM EST. Domestic (USA):
  • Standard Ground, under $100: $8.99
  • Standard Ground, $100+: FREE
  • USPS Priority: $13.99
  • FedEx 2nd Day: $24.99
  • FedEx Overnight: $34.99
International (FedEx International Connect Plus):
  • Canada & Mexico: $39.99 USD + taxes and duties
  • Rest of World: $49.99 USD + taxes and duties
Only express shipping carries a guaranteed delivery date; expedited charges are non-refundable. Carriers can experience delays during holiday periods. For most countries, international duties and taxes are prepaid at checkout, so there are no surprises at delivery. All international orders ship via FedEx International Connect Plus; if FedEx is unable to service a destination address, we use an alternative carrier (DHL or USPS) instead.
How quickly is my order processed and shipped?
We process orders within 24 hours during business hours, Monday–Friday 8 AM–4 PM ET. Orders placed before 12 PM ship same day. Estimated transit times: USPS Standard 3–7 business days (not guaranteed), USPS Expedited 2–3 business days (not guaranteed), FedEx Standard Overnight next-day (guaranteed), FedEx 2nd Day —2 business days to most areas.
Can I track my delivery?
Yes — you'll get a shipping confirmation from USPS, FedEx, or UPS (domestic) or USPS/DHL (international) once your order ships. Once it leaves our warehouse, delivery changes must be made directly with the carrier.
What happens if I miss my delivery?
The carrier will leave a missed-delivery notice and hold your package at a local post office or parcel shop, typically for 7–10 business days depending on carrier. If it's returned to us unclaimed, we'll refund your purchase minus the cost of shipping, depending on the circumstances.
How do you handle customs charges?
Customs/duty charges are collected at checkout by the carrier and are the buyer's responsibility — CMC Motorsports has no control over these charges and they are not refundable. Contact your local customs office with questions.

Returns & Exchanges

What is your return policy?
You have 60 days from delivery to return an item, in original condition with tags attached. Within the first 30 days, choose a refund, store credit, or exchange. From day 31 through day 60, store credit or exchange only (refunds are no longer available). Final Sale and Clearance items cannot be returned. Full requirements are on our Return Policy page — or skip straight to Start a Return.
Where should I send my return?
CMC Motorsports, ATTN: Returns, 185 NJ-36, Building D, West Long Branch, NJ 07764. We recommend insuring your return and keeping proof of shipment.
Can I make an exchange?
Yes — if you received the wrong size/style or aren't happy with an item, you can exchange it any time within 60 days via our returns portal. Refunds are available only within the first 30 days; from day 31 through day 60 it's exchange or store credit only.
What if my order arrives damaged?
Contact us at sales@cmcmotorsports.com within 2 days of receiving your shipment with your order number and a photo of the damage — photos are required before we can issue a replacement, and this gets you the fastest resolution. You can also start an exchange here.
Do you offer free returns?
Domestic (US) returns and exchanges are FREE. International: printed return labels are available for some countries (a label cost applies); customers in other countries ship their return directly to our address at their own cost. Our returns portal will show what's available for your location. We can't accept liability for returns that don't reach our warehouse or are damaged in transit.
What about international returns or refused shipments?
International orders refused by the buyer incur additional freight/import taxes to return to sender, deducted from your refund. For returns, printed labels are available for some countries (a label cost applies, deducted from your refund or charged at drop-off); email sales@cmcmotorsports.com to check availability for your country. If a printed label isn't available where you are, you'll need to ship the return to us directly at your own cost.
What happens once you've received my return?
We inspect it against the reason given, then issue your refund (excluding shipping) — you'll get a confirmation email. Refunds are typically processed within 1–2 business days of arrival (longer during seasonal volume spikes).
What if I haven't received my refund?
Refunds go automatically to your original payment method and can take 7–10 business days depending on your payment type — that timing is controlled by your payment provider, so check with them if it's been longer.

Sizing & Fit

Not sure what size to order?
Use our Paddock Sizing Guide for official, brand- and team-specific measurements before you buy — including Porsche-specific fit.
Can I preview how an item will look before I buy?
Yes — every product page includes our Enzo try-on tool, so you can preview fit and look before you order.

Products & Authenticity

Are the products authentic?
Yes — all merchandise we sell is authentic and officially licensed, across every series and brand we carry, including Formula One®, INDYCAR, NASCAR, MotoGP, IMSA, and more. Nothing on our site is a replica or unlicensed knockoff.
What brands do you sell?
All F1 teams on the grid — Mercedes-AMG Petronas, Scuderia Ferrari, Red Bull Racing, McLaren, Haas F1 Team, Aston Martin, Williams Racing, Alpine Racing, Racing Bulls, Cadillac F1 Team, and Audi F1 Team — plus F1 Tech, Mercedes-EQ Formula E, Mercedes-Benz Esports, F1 Eyewear, Memorabilia, and Ayrton Senna collections. We also carry Porsche, BMW, Lamborghini, Le Mans, Bugatti, Pagani, Maserati, and Bentley motorsport gear.
Do you have a physical store?
No — CMC Motorsports® is online-only, open 24/7, 365 days a year.
How can I save items for later?
Use the Wishlist option on any product page to save it for later.
How can I stay connected?
Follow us on Facebook, Instagram, Pinterest, and Twitter. Join our VIP mailing list and get 10% off your first purchase.

Race Rewards©

What is CMC Race Rewards?
Our loyalty program — join to earn points on purchases and unlock member perks. View your points balance, ways to earn, and available rewards anytime on the Race Rewards page.
How does the Podium Club contest work?
Every race weekend, comment your exact P1-P2-P3 podium prediction on the contest post before qualifying begins — entries lock the moment qualifying starts. You must follow both @cmcmotorsports and @mantore_cmcmotorsports on Instagram and tag a friend. Correct exact-order predictions are entered into a draw for a free official F1 team hat. Full rules on the Podium Club page.

Preorders

How do preorders ship?
Preorders ship on or around the estimated date shown on the product page. If your order also includes an in-stock item, everything ships together once all items are available — place a separate order if you need the in-stock item sooner. Preorders can be cancelled anytime before they ship.
How am I charged for a preorder?
Preorders are charged in full at the time of purchase, not when the item ships.
Will I get a confirmation email for a preorder?
You won't receive a shipping confirmation until the preorder actually ships, on the ETA date shown on the product page.

Payments & Discounts

What payment types do you accept?
Major credit cards (Mastercard, Visa, Amex, Discover, JCB, Diners Club), Apple Pay, Google Pay, Shopify Payments, PayPal Express, Amazon Pay, and CMC Motorsports® E-Gift Cards.
Is my card information secure?
Yes — all data is SSL encrypted, and we never store or save your credit card information on our servers.
What currencies can I purchase in?
Pick your currency from the header dropdown (on mobile, at the bottom of the main menu): USD, MXN, CAD, EUR, AUD, DKK, GBP, HKD, JPY, NZD, SEK, and SGP.
Do you offer discounts?
First-time subscribers get a welcome discount (one use per customer, full-price items only, can't combine with other offers). We also run seasonal sales — sign up for early access. Military discounts are available for those who qualify — email sales@cmcmotorsports.com for details.
Get 10% off with our app
Download the CMC Motorsports app for app-exclusive offers, loyalty perks, and fast checkout — details and download links here.
How is a discount applied to my order?
Either you enter a discount code at checkout, or an eligible discount applies automatically.
What if my discount code isn't working?
Common reasons: only one code per purchase, some codes are limited to one use per person, the code may have expired, or an automatic promotion is already applied (codes can't combine with it). Still stuck after checking the terms? Email sales@cmcmotorsports.com.
Can I get a price adjustment if an item goes on sale?
Not currently — we don't offer price adjustments once an item has been ordered.
Do you price match?
We don't offer price matching at this time.
Do you sell gift cards?
Yes — E-Gift Cards from $25–$500 USD, available here, redeemable only on cmcmotorsports.com, valid for five years from purchase. The purchaser is emailed the card and forwards it to the recipient.

Wholesale & Partnerships

Do you offer wholesale accounts?
Yes — our exclusive partnership lets us wholesale distribute F1, Porsche, and BMW Motorsports apparel and accessories in the United States.
How do I apply for a wholesale account?
Apply directly on our Wholesale Application page — have your company name, address, tax ID, and estimated volume ready. Applications are typically reviewed within 1–2 business days.

Still Need Help?

Couldn't find your answer above? Reach our team directly — we reply to emails during business hours, 8 AM–4 PM ET, Monday–Friday.