Refund policy

CMC Motorsports® is committed to excellent customer service. We would like every customer to be satisfied with their purchase. We take pride in the merchandise we sell and take every possible measure to ensure you are pleased. If you are not satisfied with your purchase for any reason, please contact us at sales@cmcmotorsports.com, and we will work with you to resolve the issue as efficiently as possible.

RETURN WINDOWS

  • Within 30 days of delivery: return for a refund, store credit or an exchange.
  • From day 31 through day 60 after delivery: store credit or an exchange only. Refunds are no longer available.

Exchanges can be for a different size or color, or for a different product. If you choose store credit in the returns portal, a bonus is added to its value.

CONDITION

Merchandise must be returned in original condition, including all tags and bags, to receive full credit. Returns received in used or unsellable condition can be refused or charged a 15% restocking fee.

ITEMS THAT CAN'T BE RETURNED

  • Items marked Final Sale or Clearance on the product page.
  • Podium Club prize orders. If a prize doesn't fit, email us about a size exchange.
  • Shipping Protection is not refundable.

HOW TO START A RETURN OR EXCHANGE

Use our returns portal with your order number and email. It gives step-by-step instructions and, for domestic US returns, a prepaid return label. Received a gift? The returns portal has a gift return option.

If you are sending a return without a portal label, ship it to: CMC Motorsports, ATTN: Returns, 185 State Route 36, Building D, West Long Branch, NJ 07764, USA.

RETURN SHIPPING

Domestic (US) returns and exchanges are free with the portal's prepaid label. For international returns, the returns portal offers a prepaid label for many countries; its cost is shown before you confirm and is deducted from your refund or credit. If a portal label isn't available for your country, ship your return to the address above at your own cost. If you ship a return yourself, please use a tracked service and keep proof of shipment: we can't be responsible for self-shipped returns that are lost or damaged before they reach us.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, or we sent the wrong item, email sales@cmcmotorsports.com within 2 days of receiving it, with your order number and a photo. Photos are required before we can issue a replacement. We'll put it right at no extra cost to you.

REFUNDS

Once your return arrives, we inspect it against the reason given and email you a confirmation. Approved refunds go to your original payment method, excluding original shipping charges, and are typically processed within 1–2 business days of arrival (longer during seasonal peaks). Your bank or payment provider may take a further 7–10 business days to show the refund. International orders refused by the buyer incur additional freight and import charges to return to us, which are deducted from the refund.

CANCELLATIONS AND PRE-ORDERS

Pre-orders can be cancelled at any time before they ship. To cancel any other order, email us immediately: if it hasn't shipped yet, we'll cancel it. During business hours orders can ship within the hour, so timing matters. Once an order has shipped it can't be cancelled, but you can use the return process above.

This policy does not limit any rights you have under applicable consumer law.